This article first appeared in The Brief, the specialist law pages of The Times. It argues that while it is often easy to see why lawyers’ first instinct is to be extremely cautious, there are times when embracing the apology clause would serve their clients better. * * * A poorly handled first response makes a … Continue reading Saying sorry can be a good business decision
Why it is so important for the rest of the public sector to follow the NHS belief that saying sorry is the right thing to do.
Why the Apology Clause is so important for communications and reputation advisers