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Campaign to clarify the Compensation Act so businesses can apologise when they should

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HomePosts tagged 'Public sector'

Public sector

‘Sorry’ needn’t be the hardest word for public sector organisations

November 16, 2017December 4, 2017 wrightnick1 Blog Communications and reputation, NHS, Public sector

Why it is so important for the rest of the public sector to follow the NHS belief that saying sorry is the right thing to do.

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Apologies matter

Too often fear of prosecution stops businesses from doing the right thing. Failing to apologise can undermine how well victims recover from trauma.

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