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Apology Clause

Campaign to clarify the Compensation Act so businesses can apologise when they should

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HomeArticles posted by wrightnick1

Author: wrightnick1

Sorry? Why we need an Apology Act and how communicators can play their part

November 14, 2019November 21, 2019 wrightnick1 Blog Apology Clause, Communications and reputation, Government, Thomas Cook, United Airlines

Nick Wright on the need for greater awareness of the Apology Clause

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‘Sorry’ needn’t be the hardest word for public sector organisations

November 16, 2017December 4, 2017 wrightnick1 Blog Communications and reputation, NHS, Public sector

Why it is so important for the rest of the public sector to follow the NHS belief that saying sorry is the right thing to do.

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Apologies matter

Too often fear of prosecution stops businesses from doing the right thing. Failing to apologise can undermine how well victims recover from trauma.

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Recent posts

  • Transform Talks #8 with Nick Wright
  • Corporate apologies: the good the good, the bad and the ugly
  • Sorry? Why we need an Apology Act and how communicators can play their part

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