Jo Lloyd, MD of Camargue communications explains why she is supporting the #ApologyClause campaign
Comms consultant Liz Male on why keeping your head down, the prevailing approach to crisis management, is not good enough
Why meaningful apologies matter. “Sorry” is used too often when it shouldn’t be, and not enough when it should.
Jason Nisse on the importance of sincerity, and a meaningful apology, in a reputational crisis
KFC has engaged and amused with its witty apology. If only businesses would say sorry when it really matters, when people have been harmed.
Familiarity with the current apology laws varies between lawyers
This article first appeared in The Brief, the specialist law pages of The Times. It argues that while it is often easy to see why lawyers’ first instinct is to be extremely cautious, there are times when embracing the apology clause would serve their clients better. * * * A poorly handled first response makes a … Continue reading Saying sorry can be a good business decision