Coporate apologies: the good, the bad and the ugly, by Emma Duke #ApologyClause
Blog
Sorry? Why we need an Apology Act and how communicators can play their part
Nick Wright on the need for greater awareness of the Apology Clause
The Grenfell inquiry illustrates the need for an Apology Act
Guy Corbet argues changing the law would be good for people, business and would cost nothing
Sorry shouldn’t be the hardest word
Jo Lloyd, MD of Camargue communications explains why she is supporting the #ApologyClause campaign
Crisis PR in a post-Grenfell world
Comms consultant Liz Male on why keeping your head down, the prevailing approach to crisis management, is not good enough
Meaningful apologies matter
Why meaningful apologies matter. “Sorry” is used too often when it shouldn’t be, and not enough when it should.
But seriously folks
Jason Nisse on the importance of sincerity, and a meaningful apology, in a reputational crisis
