Coporate apologies: the good, the bad and the ugly, by Emma Duke #ApologyClause
Sorry? Why we need an Apology Act and how communicators can play their part
Nick Wright on the need for greater awareness of the Apology Clause
Thomas Cook mea culpa is a start…
All credit to Thomas Cook for commissioning an independent report...
Sorry? The lawyers may not be entirely wrong
The media like to knock someone when they are down and Thomas Cook is in the dock again.