Coporate apologies: the good, the bad and the ugly, by Emma Duke #ApologyClause
Crisis PR in a post-Grenfell world
Comms consultant Liz Male on why keeping your head down, the prevailing approach to crisis management, is not good enough
Meaningful apologies matter
Why meaningful apologies matter. “Sorry” is used too often when it shouldn’t be, and not enough when it should.
But seriously folks
Jason Nisse on the importance of sincerity, and a meaningful apology, in a reputational crisis
Businesses apologies: if only we had FCK every time
KFC has engaged and amused with its witty apology. If only businesses would say sorry when it really matters, when people have been harmed.