Why it is so important for the rest of the public sector to follow the NHS belief that saying sorry is the right thing to do.
Please support the Apology Clause campaign
Why the Apology Clause is so important for communications and reputation advisers
Sorry needn’t be the hardest word to say
Apology Clause legislation would be good for business, good for the people and it would cost taxpayers nothing
Apology Clause campaign launches on BBC “Law in Action” show
launch of the #ApologyClause campaign on BBC radio's "Law in Action" show
Sorry needn’t be the hardest word
Campaign launched so organisations can behave with compassion and apologise when they should
Correspondence with Government
Correspondence with the UK Government in which it says clarifying the Apology Clause is not a priority
Letter to the Association of British Insurers
Letter asking the Association of British Insurers to support the Apology Clause
Beating its customer may not affect United’s reputation
When United Airlines triggered a media storm by beating one of its passengers it took three goes to get its apology right.
Thomas Cook mea culpa is a start…
All credit to Thomas Cook for commissioning an independent report...
Sorry? The lawyers may not be entirely wrong
The media like to knock someone when they are down and Thomas Cook is in the dock again.
